We want you to be happy with your order. This policy explains how returns and refunds work, including for bespoke and personalised items.
Bespoke and personalised goods
Most of our products are made to order and personalised to your specification. Under UK consumer law, personalised and bespoke goods are generally exempt from the standard right to cancel. As a result, we cannot accept returns of correctly produced personalised items simply because you have changed your mind.
Faulty or incorrect items
If an item is faulty, damaged in transit, or not what you approved, please contact us within 48 hours of receipt with your order number and photographs. We will repair, replace or refund the affected items as appropriate.
Approval and errors
Because we proof artwork before production, we cannot refund errors contained in artwork you approved (for example, a spelling mistake in supplied text). Please check proofs carefully.
How to make a claim
Email contact@tradeengraving.co.uk or call 0121 667 0311 with your order details. Approved refunds are made to your original payment method.
This policy does not affect your statutory rights.